At Congruent Homes LLP, we are committed to providing our customers with timely, transparent, and reliable support throughout their real estate journey — from the initial inquiry to project handover and beyond. Our Support Policy ensures that every client receives the assistance they need, when they need it.
1. Customer Support Channels
You can reach our support team through:
- Email: congruenthomes@outlook.com
- Phone: +91 9625656789
- In-person visits at our offices in Hyderabad and Bengaluru
- Online inquiries via our official website
2. Response Time
- General Inquiries: Within 24–48 business hours
- Project-related Queries: Within 2–3 working days (after coordination with project/site teams)
- Escalated Issues: Within 5–7 working days depending on complexity
3. Areas of Support
We provide assistance for:
- Project Information: Layouts, pricing, availability, amenities, and specifications
- Documentation: Guidance on agreements, registration, and handover papers
- Financial Support: Loan assistance, payment schedules, receipts, and tax documentation
- Site Visits: Coordination for property viewings and guided tours
- Post-Sales Support: Handover, warranty-related queries, and community association formation
4. Escalation Matrix
If your issue is not resolved within the committed timeframe:
- First Level: Customer Support Executive
- Second Level: Project Manager / Sales Head
- Final Level: Senior Management (by written request)
5. Service Commitment
- We strive to ensure accuracy, clarity, and transparency in all communication.
- All client concerns will be addressed with utmost priority and professionalism.
- We continuously improve our support process based on customer feedback.
6. Limitations of Support
Our support services are limited to queries directly related to Congruent Homes LLP projects. We do not cover:
- Third-party services not associated with our projects
- Legal or tax advisory outside the scope of our documentation process
- Modifications or customizations not included in the original agreement
✅ With Congruent Homes LLP, you can expect dedicated assistance, clear communication, and trustworthy support at every stage of your journey with us.