Support Policy

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At Congruent Homes LLP, we are committed to providing our customers with timely, transparent, and reliable support throughout their real estate journey — from the initial inquiry to project handover and beyond. Our Support Policy ensures that every client receives the assistance they need, when they need it.

1. Customer Support Channels

You can reach our support team through:

2. Response Time

3. Areas of Support

We provide assistance for:

4. Escalation Matrix

If your issue is not resolved within the committed timeframe:

5. Service Commitment

6. Limitations of Support

Our support services are limited to queries directly related to Congruent Homes LLP projects. We do not cover:

✅ With Congruent Homes LLP, you can expect dedicated assistance, clear communication, and trustworthy support at every stage of your journey with us.